Support Center

We’re here to help 24/7…

 

With sites in Europe and the United States, PRISYM ID delivers outstanding 24/7 global support. We reduce the associated risks and overheads
that a CAT 1 interruption to production can cause, offering the highest priority response and resolution.

Our in-house support team of experienced and dedicated engineers commit to dealing with your query within a fixed time frame,
ensuring minimum disruption, critical to any labeling process.

To log a support issue, please do so via one of these three options. 

For CAT 1 production interruptions, be sure to contact us by both electronic and telephonic means to ensure we can start working on your issue ASAP.

phone 1 - Support Center

+1 508 948 6100 or
+44 118 936 4480

Follow the automated instructions (option 2) Leave contact information if prompted

CP 300x38 - Support Center

Use our portal via this link

Not already registered? Please email us to request an account SupportServices@prisymid.com

Severity Level

Initial Callback

Response

Severity Level 1

<2 Hours

8 Hours

Severity Level 2

2 Hours

24 Hours

Severity Level 3

2 Hours

48 Hours

Inquiries

48 Hours

24x7 = Full worldwide coverage, including public holidays.

2 Time Zones Coverage = Mon to Fri, 9am to 5pm, client’s local time for 2 nominated time zones (Excludes UK/US public holidays, depending on where client is based).

1 Time Zone Coverage = Mon to Fri, 9am to 5pm, client’s local time (excludes UK/US public holidays, depending on where client is based).